FAQs

You say your products are Certified Cruelty Free. What does this mean?
  • We certify our products with Leaping Bunny, the most exclusive certification in the world, to assure customers that our products are not tested on animals during any period of our formulation or manufacturing process. To read more about what their certification means, check out their website leapingbunny.org.
Are your products suitable for sensitive skin?
  • Our products have been tested on several different skin types, including sensitive. Because we leave out common sensitizers like dyes and fragrance, our products are usually very well tolerated, however, everyone’s skin is different and can react differently, so Carter Thomas cannot guarantee our products won’t cause a reaction to your skin due to allergies or sensitivities you may have. We try to keep our ingredients list of all our products up-to-date on our shop, so please read thoroughly before making a purchase if you are prone to allergies, and please contact with any questions you may have. We do offer free 30-day returns in the rare chance you try our products and have a reaction. Refer to our return policy here. 
Are your products suitable for acne-prone skin? 
  • All of our products are designed with acneic skin in mind, and contain no pore clogging ingredients.
What is pH and why is it important to skincare and skin health? 
  • pH refers to the acidity or alkalinity of a substance. Proper pH in skincare products is vital to maintaining the skin’s acid mantle barrier, or microbiome, and its protective functions. When the skin’s pH becomes alkaline, it can feel tight, oily, irritated and prone to infection. All of Carter Thomas’s skincare products are properly pH optimized to protect the acidic nature of your skin and promote a healthy complexion.  
How can I cancel my order?
What is your refund policy?
  • Please refer to our return policy here.
Do you offer wholesale/professional accounts? 
  • We currently do not offer wholesale accounts.
Is your packaging recyclable?
  • Yes! All of our shipping and product boxes, packing paper, bottles, and caps are 100% curbside recyclable. Our packing peanuts are made of non-toxic corn starch, are biodegradable and dissolve in water. 
I would love to work for Carter Thomas! Are you hiring?
  • Thank you for your interest in employment with Carter Thomas! We are not currently hiring, however, applications are always accepted. You can send your resume and cover letter to hello@carterthomasbeauty.com.
 
Have a question not listed here? Send us an email!